Return Policy

Return Policy

We want you to love what you order. If something isn't right, TravelGo accepts returns under the conditions below.

Return Window

You may request a return within 3 days of receiving your order.

Conditions for Return

• Item must be unused, unwashed, and in its original condition with tags attached.
• Item must be returned in its original packaging.
• Products marked "Non-Returnable" (such as innerwear/undergarments, for hygiene reasons) cannot be returned unless defective.
• Proof of purchase (order ID or invoice) is required.

Valid Reasons for Return

• Wrong item delivered
• Size/fit issue (subject to stock availability for exchange)
• Manufacturing defect or damaged item
• Item significantly different from what was shown on the website

How to Request a Return

1. Contact us at 01783-442718 or travelgoinbox@gmail.com with your order ID and reason for return.
2. Our team will review your request and confirm the pickup or drop-off process.
3. Once the returned item is received and inspected, we'll proceed with an exchange or refund as applicable.

Return Shipping

If the return is due to our error (wrong or defective item), TravelGo covers the return shipping cost. For other reasons (e.g. change of mind, size preference), the customer is responsible for return shipping charges.

Need Help?

Reach out anytime — we're here to make this as smooth as possible.